Cold Chain Technologies — Case study

Overview

Keeping medicine viable in transit

Cold Chain Technologies is a leading global provider of advanced thermal packaging and digital monitoring for temperature-sensitive life-sciences shipments — the infrastructure that keeps vaccines, biologics and therapies within safe temperature limits from factory to patient.

Their digital platform manages 50,000+ shipments every day and is relied on by major pharmaceutical companies including Moderna and Pfizer. I joined as the sole product designer, owning the entire digital experience across the product portfolio — working hands-on with a 20+ person engineering team and presenting direction to a 10-member leadership board.

The challenge

Powerful products, no shared language

The digital products had grown faster than their design language. Tracking, analytics, ordering and risk had each been built alongside engineering, ad hoc — so they looked and behaved differently, and complex, data-dense workflows were harder to use than they needed to be.

There was no shared design system, which slowed delivery and made consistency a constant uphill battle. My mandate: bring order to dense logistics and monitoring data, and unify everything under one coherent, scalable experience — as the only designer in the room.

Approach

System first, then surfaces

Rather than redesign screen by screen, I started with the foundation — so every product could share one language and ship faster — then layered the complex, data-rich surfaces on top.

Understand the domain

Partnered with engineering, data and operations to learn how shipments, lanes and temperature risk really work — and where users got stuck.

Build the design system

Created tokens, components, patterns and brand guidelines from scratch — a single source of truth across the portfolio.

Design for dense data

Turned complex telemetry into clear, decision-ready interfaces for tracking, analytics, risk and ordering.

Designing for dense data

From raw telemetry to confident decisions

Across MedAssure, Lane Risk, Analytics and Ordering, the common thread was making complex information legible at a glance. Real-time tracking gives customers end-to-end visibility into every shipment; per-shipment analytics turn temperature and route data into insight; and risk views surface problems on temperature-sensitive lanes before they become losses.

Every view was designed so an operator could answer the question that matters — is this shipment safe, and if not, what do I do? — without digging.

Outcome

One system, four products, global scale

A single, consistent design system now spans 4+ products on a platform handling 50,000+ shipments daily, used by customers including Moderna and Pfizer. The shared foundation sped up delivery, raised the quality bar, and brought the brand together across product and marketing.

50,000+

shipments managed daily

products on one system

design system, built from scratch

Moderna · Pfizer

among platform users

Due to NDA, the screens shown here are representative rather than the live product.

The digital backbone for life-sciences cold-chain logistics.